Dear Tenants: Below are important instructions for your stay to be followed when occupying the
Maximum efficiency is 74 degrees and your units should never be set below 70 degrees at any point in time. All doors and windows must remain closed while units are in use. Units are designed to allow a 15 degree differential from outside temperature and not abiding by this could cause them to freeze disrupting your comfort and vacation.
Setting should remain on medium after arrival. Please allow adequate time for the refrigerator to cool newly placed food and beverages (up to 24 hrs).
To avoid being held liable, all cleaning comments and or maintenance concerns that have been discovered must be reported within 24 hours of arrival. Please utilize the appropriate tab under guest information for this communication. We will do our best to resolve any concerns in a timely manner. A maintenance form can be provided at our office in lieu of reporting on our website.
Please check your grill before use. Make sure the grates are clean and it is not greasy inside. If it is not clean, call our office and we will send someone to clean it. Also, check your propane tank. If your tank is empty, bring the empty tank to our office, as we have replacement tanks for your use.
Forfeiture of your security deposit may be the result of a late check out. All keys and permits must be returned to the office of Sandcastle Realty at the time of check out. ***If you have a keyless entry, and do not have permits to return to our office, kindly give us a call at 302-539-0525, to let us know you have vacated the premises.
Our phone number is 302.539.0525 or 800.234.4283. If you have an emergency dial our number and press 9 (nine) to leave a message. Someone will be in touch shortly.
Thank you for allowing Sandcastle Realty to assist in planning your vacation. We hope you enjoy your stay and look forward to seeing you year after year.
Check out time is no later than 10:00 AM unless otherwise specified in your lease agreement on line 33.
Keys and parking permits must be returned to our office at departure. Once keys are returned to our office,
the property may not be occupied or re-entered for any reason. A key drop box is provided on the pillar in front of our office for departure outside of business hours.
Late check outs will be charged $50.00 from your
security deposit for each ½ hour past 10:00 AM.
Please note, it is especially important that all keys and parking permits are returned. Failure to return the quantity given and documented at check in will result in a $150 fee for each parking permit and a $25 fee for each key not returned.
We ask you to leave the premises in the same general condition as it was found. The following list is expected to be completed, if you are unable to do so there may be an additional cleaning fee applied to your security deposit.